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It Ain’t Over ‘Til It’s Over – Part 2
A while ago I made a post It Ain’t Over ‘Til It’s Over and the last thing I expected was that the particular project that inspired me for writing that post will turn it to be a major screw up. Well, almost, lucky me. But well, it ain’t over yet, so I better wait with the standing ovations for myself.
So what has happened ? Well, this time, surprise surprise, the mess up did not come from our supplier but from our customer’s client.
Imagine this:
- You spend several months developing a product
- You receive sort of conditional approval and go ahead
- You reject that conditional approval and ask for either a firm approval
- Client asks you how more time and money would further development cost
- You provide the figures
- Client decides to go ahead with the products as it is and gives you the firm approval and signs the contract
- You go ahead
- When first (big) lot is ready to load into containers and ready to ship you send a batch of samples to client for their promotions preparation work
- And then bang … Client say stop everything, we do not want this “rubbish”, no matter that that “rubbish” is exactly what they have approved and the best the money they are willing to spend can buy
The problem as we found out was that the bosses of the person who gave the approval did not like what they saw. Unfortunately, they only saw the product for the first time after big part of the production was already completed or semi ready …
Very scary situation. Luckily a solution workable to both parties has been found and the project has been re-started without major wounds. Thanks to all the parties involved willing to work it out and go the extra mile.
It ain’t over yet, but at least I can sleep better now.
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May 9th, 2008 at 1:26 pm
I would hate to be in that situation. Sounds like all hell can break loose any second from that kind of situation. Did you help negotiate or solve the situation!?
MarketingDeviant’s last blog post..Make your Business Overdeliver
May 10th, 2008 at 7:46 am
I had no other way but to negotiate… On our side we had to make sure our supplier remains cooperative and works on the solution with us. Luckily they worked with out and helped to find the solution