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Entertaining customers - Part 1
No matter what business you are in, one of the most important assets you have are your loyal customers. At the end of the day the clients that feel good about dealing with you are those that will stick with you long term. Clients who are with you long term are also clients that are usually understanding when things do not go as planned. It is all about the relationship. To build that relationship, you need to entertain.
Get to know your customers and try to choose the entertainment you think they will enjoy. I was few times in situation when I mentally suffered in the hands of my suppliers while they were having fun and enjoyed themselves on their company expenses. Not much fun … I do not want my customers to feel like that. Luckily most of my clients are down to Earth people who enjoy casual food, casual drinks and talk the usual bar talk. Business itself is secondary but the best ideas always come out from such casual beer or wine conversations. I am actually looking forward to meeting them every time they fly over .
Well have to stop here, it is time for me to get out now and get casual, customer is waiting . This topic will return.
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July 14th, 2008 at 8:30 pm
[...] a guy who used to rock live music bars in Hong Kong not that long ago. Me, my friends and lots of my overseas customers use to go Edge and later to Cavern for some entertainment. I remember a friend of mine saying one day, when the band played some U2 song, that if he did not [...]
July 20th, 2008 at 10:04 pm
[...] a guy who used to rock live music bars in Hong Kong not that long ago. Me, my friends and lots of my overseas customers use to go Edge and later to Cavern for some entertainment. I remember a friend of mine saying one day, when the band played some U2 song, that if he did not [...]